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Does anyone know when the free TV gift is usually delivered? Will I get a tracking number?
I tried calling the customer service and they were not very helpful. they said I will receive a tracking number by end of last week and I have not received it yet.
I am paying for a service that I am unable to use!
Solved! Go to Solution.
If in doubt, call in and see if they can give you a better idea.
Telus has the worst customer service ever. I am surprised you were able to get through to them. Many times I have been on hold for over 3 hours and given up. They have no call back feature like Shaw does. Too bad I hate Shaw also.
The shipping time is 2-4 weeks so it should be there anytime now. Have you gotten any welcome emails from Telus? New customers usually get those. That would be a positive sign that they have your email address right. Maybe they input your email address wrong which is why you haven't gotten a tracking number yet?