Free TV

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Sume
Neighbour

Hello

Does anyone know when the free TV gift is usually delivered? Will I get a tracking number?

I tried calling the customer service and they were not very helpful. they said I will receive a tracking number by end of last week and I have not received it yet.

 

I am paying for a service that I am unable to use! 

 

Community Power User
Community Power User
Generally it takes a few weeks before the "gift tv" is shipped. A tracking number will be issued once the shipper of their choice is used. Sometimes there is a shipping delay if stock is depleted.

You currently don't own a tv?

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Sume
Neighbour
No..I just moved and am furnishing my home from scratch. And it's been two weeks and no sign of a shipping number. The silence and lack of communication is really frustrating.
Community Power User
Community Power User

If in doubt, call in and see if they can give you a better idea.


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Sume
Neighbour
I tried. I got very vague responses including 'it may snow and that may delay your shipment'

Yeah..Snow in July in Vancouver. 🤔
Kimi
Connector

Telus has the worst customer service ever. I am surprised you were able to get through to them. Many times I have been on hold for over 3 hours and given up. They have no call back feature like Shaw does. Too bad I hate Shaw also.

Most Helpful
TELUS Employee
TELUS Employee

The shipping time is 2-4 weeks so it should be there anytime now. Have you gotten any welcome emails from Telus? New customers usually get those. That would be a positive sign that they have your email address right. Maybe they input your email address wrong which is why you haven't gotten a tracking number yet? 

Mobility Client Care Rep
Sume
Neighbour
They have my email id. I just received my first bill.
The last time I spoke , the agent said that the Tv was at the warehouse on 5 July. Let's see how long it takes for someone to ship it out.