09-11-2023 04:08 PM
09-11-2023 08:28 PM
I am signed up and the offer for the TV is still being made.
What are your channel issues, can you detail it?
09-18-2023 03:47 PM
Hello. I'm not entirely clear on what the issue is that you're experiencing. Are you trying to change your channel package or was your Optik service cancelled?
09-18-2023 03:52 PM
A-B That appears the common theme. That is why Kate just closed a thread, several topics in one thread, My own Options Button new thread was moved into this one. Read this thread and maybe you will undertand.
09-18-2023 08:39 PM
09-19-2023 12:09 PM
Hello, I've responded to your private message, thanks.
09-22-2023 03:33 PM
09-22-2023 03:35 PM
09-22-2023 03:43 PM
09-22-2023 04:07 PM
09-25-2023 10:56 AM
Hello. I'll send you a private message now, thanks.
December
Any chance you can help me with this too, please? I've been trying to remove a channel for months and constantly get "Looks like something went wrong while loading Optik TV selections." I simply want to remove one channel but cannot do this on the app or online.
December
Welcome to Telus!!! 😕 I've been trying to remove a channel for months and also constantly get the "Something went wrong. Please try again later." I simply want to remove a channel and cannot do this on the app or online.
January
yeah, can't even look to see what channels I have online, doesn't work!!! And app won't even install on any of my devices
4 weeks ago
I'm having the same problem and cannot find help online or over the phone. Very frustrating to say the least.
4 weeks ago
4 weeks ago
4 weeks ago
In fairness to Telus support team, they are not the ones that are the programmers. They are just as tired of hearing our complaints as we are making them. The actual programmer(s) are the ones that are at fault. They are either incompetent's or are being restricted in their work.
Three days now the guide defaults to My Favorites. The time it took is very unreasonable. But no amount of complaints appears to speed up the final product. In fact it appears that there are complete failures in the programming which result in going back to the a previous version and starting over.
It almost seems like Microsoft is doing the updates.
4 weeks ago