May
Hello,
I can't sign into Telus TV+ on my mobile app, PC browser or Optik TV box. It's not hardware related because I get the same error on all of these devices.
I know I am using the correct username and password, because if I type the wrong password it says 'Password incorrect, 5 attempts and account is locked for 1 hour'. When I type in the correct password (that grants me access to MyTelus, TelusConnect etc.) it says login error 404-3304 contact TV support.
I get the sense that there is some sort of account synchronization problem (because I can log into all Telus logins, except related to TV+), however customer support has no idea, and just drops my calls or transfers me to their 'superior' or 'specialist' and they aren't helpful either. I was on the phone for 3 hours yesterday and am losing faith.
Does anyone know of any solution? Thank you very much.
May
@Optik-Kate, please help! 😞
I see that someone prior had similar struggles, and would really like this to be resolved - your help would be GREATLY appreciated. Thank you very much!
May
Hi @Bindon , can you send me a private message with the email address associated with your account? Also, when did this start happening?
May
Hey Kate! Just sent you a reply. I just opened my account this past Friday, so this has always been happening.
Thanks!
May
Thank you for the clarification, I passed your info to our back office for further investigation. Will update here when I hear back!
May
@Bindon, can you check if it's working now?
May
Yes! Thanks so much!
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May
There is already an open discussion on this issue, which you also already replied to.
https://forum.telus.com/t5/Optik-TV/Cannot-Sign-into-Telus-TV-Error-404-3304-Login-Error/td-p/136166
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