CTV On Demand Error

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GTC
Resident

After clicking the watch button for any CTV shows I get a loading screen for a couple of seconds then back to the watch button and an error screen. ( An error occurred retrieving the video please try again (10020/6003)

Hippo
Ambassador

Hey there,

Is this happening on any other On Demand content or just CTV? 

 

The TV digital box may just require a reboot. You can reboot the box by unplugging the power cable for 10 seconds. 

 

If you continue to have issues, please reach out to the technical support department at www.telus.com/chat or 310-6988

xl
CPU Alum
CPU Alum

@GTC wrote:

After clicking the watch button for any CTV shows I get a loading screen for a couple of seconds then back to the watch button and an error screen. ( An error occurred retrieving the video please try again (10020/6003)


Or is this problem on your phone/tablet?  I found using Optik on the Go to be more reliable.