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CIS330 Dead - Three Lights (Link/HD/Record) All On But No Signal

chain_ca
Friendly Neighbour

CIS330 Set Top Box

Previously working without issue

TV says no signal over HDMI

All 3 lights Link/HD/Record are all lit up (no blinking)

Power cycling doesn't effect behaviour.

Cannot reset as buttons don't have effect.

 

5 REPLIES 5

NFtoBC
Community Power User
Community Power User

What happens if you press and hold the power button for greater than 10 seconds?

 

NFtoBC
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chain_ca
Friendly Neighbour

Nothing. Steady state.

Nighthawk
Community Power User
Community Power User

Could be a dead box. Call Telus and see if they'll bring you out a new one.


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I would insist on a new box especially being on a 330. It's so slow compared to the new receivers currently available. It's a blessing in disguise if it's a dead box.

Pete1
Just Moved In

I just had this happen and came across this post. I haven't contacted Telus yet, but did you end up getting a replacement?

 

edit: Telus tech came to replace the box