10-20-2020 02:59 PM
I have a Arris VIP5602W top box that runs wireless to a second TV. Yesterday it stopped working... The only screen instructions asked to hold the power button for 10 seconds to reset the device. I have done that multiple times and no luck getting any further. The Link light (green) and Record light (red) are both flashing at the same time but I am unable to find any information about what these lights mean.. I have checked the router and it shows that the optik TV is connected online.
Has anyone ever experienced this?
10-20-2020 04:06 PM
Unplug it for 10 seconds and plug it back in. It will reinitialize which could take a while. Sometimes it looks like nothing is happening but be patient and don't redo it thinking it's stuck.
10-20-2020 06:06 PM
It told me to hold the button for 10 seconds then it will restart. I unplugged the top box overnight and still the same error showing up.
10-20-2020 10:58 PM - edited 10-20-2020 11:01 PM