I updated my selection of theme packs via Telus.com this morning and noted that I could add Amazon Prime as a theme pack. I'm guessing this is brand new as I can't find any reference to it on Telus.com apart from appearing in the theme pack selection page.
When I selected it, it mentioned that I would be receiving an email with further instructions upon proceeding.
I received that email right away, entitled "Set up your Amazon Prime account now".
However, following the instructions received I wasn't able to locate the "Set up your Amazon Prime account" link on the Optik TV page.
Has anyone been successful in setting this up? Or did they jump the gun on offering it in the theme pack selection page when it's not quite ready to go yet?
The full setup instruction email I received is below:
|Thanks for adding Amazon Prime to your Optik TV® package, (my name).|
|There's just a few steps to do before you start enjoying great Amazon Prime content.|
|If you are an existing Amazon Prime member, please cancel your Amazon Prime membership on the Amazon Prime website before setting up.|
|Thank you for choosing TELUS.|
Solved! Go to Solution.
So far no luck. Chat support agent indicated that he saw what the issue was on my account, and noticed that the system didn't recognize the addition of Amazon Prime to my account. He tried removing and re-adding it (I got the same "set up your Prime account email" when he did that) but I still wasn't able to.
The agent then said they would "send a ticket to the offline back-end team so they can get this fix. They will check the status of the servers and update some information, but, they'll get this fix".
So it's certainly something that seems to be supported, but they can't quite figure out why it can't be activated on my account.
I'll send an update when I hear more.
Has anyone successfully added this feature to their account? Do you access it through your set top box, or only through Prime Video directly?
I have an update.
The option to add Amazon Prime was indeed added prematurely to the billing system and I happened to stumble upon it. It's now been removed.
The good news is, according to an agent I just spoke with, the expected launch date is July 15th (subject to change).
The email that I had (prematurely) received to activate my Prime account did note that if you already subscribe to Prime, you'll need to cancel that first before linking your Telus account. I'm not sure if it will work like Netflix does or not where if you already have an account, you can sign in on your Optik box, or if you'll have to subscribe through Telus to be able to receive the content.
It's a third party either way - either the smart tv app or the Telus (Mediaroom) app.
The Telus app does not that it's in beta. Hopefully the image quality will improve soon enough.
Much better to stay in the same environment for all content rather than switch remotes, audio settings, etc.
But I do get your point.
@loosemeat Wanted to add some clarification. Yes you can use your existing Prime membership credential to login on your 4K digital box to view the Prime Video content on channel 424. However, you cannot link it in the sense of linking it to your TELUS account/bill. In the scenario where a customer do not have existing Amazon Prime account, they can subscribe to Amazon Prime membership through TELUS.
We have flagged your comment regarding the compressed quality, and I'll follow up with you once I get an update 🙂