US Easy Roam - A Reality Thanks to Neighbourhood

ambert
Connector

We’re always listening to our customers and the great ideas they bring to us here on the Neighbourhood. It’s truly inspiring to see your feedback because your suggestions help us improve our products and services so we can meet the changing needs of our customers. 

 

That’s why we’re so excited about our recently launched US roaming offering, US Easy Roam. It was an Idea shared right here on this forum by @jingles, @Verizon, @Daryl44 and @Kcirtap. The concept of a US roaming product generated a ton of buzz on the Neighbourhood and the level of interest surrounding the idea was definitely a key driver in bringing our new roaming package to life.

 

With this new product, you can now use your rate plan when traveling in the US for $7/day.

This new TELUS US roaming service is brought to Canadians, courtesy of all of those who shared their ideas on the Neighbourhood. Have a great idea? Don’t forget to share it here and we’ll see what we can do to make it a reality!

 

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7 Comments
xl CPU Alum
CPU Alum

This is a great option for those of us going on Alaskan cruises on the West Coast.  Just heard some reports Glacier Bay has new ATT coverage and would be a good way to evaluate the US Easy Roam Service.

Gdawg
Just Moved In

So I've signed up...When I land in the US - is there anything I need to change in my  settings? Turn on data roaming?

Moderator
Moderator

HI @Gdawg,

 

That's awesome! Yes you would need to ensure that data roaming is on (and if you have network selection set to manual, change it to automatic) if you intend on using your plan's data while roaming. Safe travels!

Rob1
Neighbour

When will US Easy Roam be offered for Telus Business Mobility?

 

US Roam Ready will bill you twice if you use it over your billing cycle end date.

Sarah_Campbell
Connector

Hi @Rob1,

 

That’s a great question. We’ve designed all of our services with the goal of our customers having the best possible experience. We’ve found that business customers travel more frequently and for longer periods of time compared to others, so we’ve designed our business Roam Ready U.S pass to provide more value and cost efficiencies than a daily flat fee package. You can read more about the differences between these roaming options in this blog post, or you’re welcome to direct message us for more information on your personal roaming needs.

Don6
Just Moved In

If I add Easy Roam but do not use my phone during my trip will I still pay $7/day?

xl CPU Alum
CPU Alum

No.... if the SIM card is removed or the phone is in airplane mode.  There is no charge.