Travel Tips from TELUS

TELUS Employee
TELUS Employee


I like travelling.


Am I good at it? That’s debatable. I get lost easily, buy souvenirs that I can’t fit in my bag, lose my camera and embarrass myself attempting to pronounce words like the locals do.


What I can do is prepare for trips. Passport current? Check. Bag packed? Two days ago. Fridge cleared of expirables? Don’t mind if I do. PVR set? Yup.


I can’t help you with your passport but let me share some things I know about travelling.



Short Trips

If you’re taking a quick trip to the next province over or across the border into the USA or further south to Mexico, here are some of the things you’ll want to think about:


Easy Roam or a Combo pass for your TELUS Mobility cell phone.


The Easy Roam option is like taking your Canadian plan with you and can be added online or by text. For details go to


Access your voicemail from anywhere.


Listen to your TELUS home phone voicemail messages from any phone and if you have internet access, listen to them online at


Check your TELUS Mobility cell phone messages from any phone and even set it up so you receive your voicemail messages by text or email.


Program your PVR with your phone or tablet.


You’re at the airport and suddenly remember that you forgot to set up your PVR to record Dancing with the Stars while you’re away. Not a problem with the Optik Smart Remote app. Set and manage your PVR recordings on the go from any Apple or Android device.


16_01154_SuitcaseGeese (1).jpg 

If you’re a snowbird heading south for the winter or working up north for a few months, you’ll also have to think about who’s going to mow the lawn or shovel the snow, what to do with your mail and how much a goldfish-sitter is.


I can’t help you with your fish but here are some TELUS travel tips:


Long Trips

Make sure you’re on TELUS e.Bill


A paper bill in your mailbox isn’t much good when you’re not there to open it. A TELUS e.Bill shows up in your email inbox on your phone or computer wherever you happen to be. Switch to e.Bill for your home service and your mobility service.


Set up pre-authorized payments


TELUS offers several ways to pay your bill but the easiest way is by pre-authorized payment. Set the payments to come out of your bank account or credit card and it’s one less thing to worry about while you’re travelling away from home.


Put your service on hold


You’re going to be away for three months and you don’t want to pay for TV in an empty home or your cell phone while it sits in a drawer. Instead of paying a cancellation fee, put your TELUS Mobility service and/or home services on hold for a reduced charge. If you have a home security system that requires a home phone or internet connection you’ll want to leave those active but save some money and suspend anything you don’t need.



Whatever takes you away from home, TELUS wants to do our part to help make it stress-free.


If you’ve left it to the last minute and are reading this the night before you leave:


  1. Everything above can be done online or with a quick phone call or online chat once you get where you’re going.
  2. If your passport is expired - Good luck.
  3. If your goldfish needs fish-sitting - I might be able to help but I’ve got a pretty spotty track record so you’ll probably want to look elsewhere.



Safe journeys Smiley Happy


xl CPU Alum
CPU Alum

Additional thoughts....

  • while some like to be unplugged and put their devices on airplane mode.  There are others who enhance their holidays by researching their itinerary as they go.  For the latter, consider an external battery charger.  I like 6000mah or bigger for multiple charges on that phone.
  • for those who like to use public wifi.... consider a VPN like SurfEasy to encrypt your user id's and passwords.
TELUS Employee
TELUS Employee

Great top-up, @xl


Have you tried Google Trips? I've been using the iOS app for the last year-or-so and love it. It's great for planning an itinerary, keeping track of plane tickets and hotel reservations and most of it is available offline.


And speaking of public wifi - If you're travelling in Alberta or BC, bookmark and use the site find out where the nearest TELUS Wi-Fi hotspot is. It's free and reliable and there are over 9K locations right now with more being lit up every day.

xl CPU Alum
CPU Alum

Just checked out the video... no I have not used such an app.


I have a general idea of what I want to do.  But public transit always throws my schedule out of whack.  In my earlier response, I was referring to Google Maps and using it to take public transit.  Google Maps does works out all the public transit connections for me depending on whenever I'm ready to go during the day.


When I'm hungry, I fire up google and search for "best _____ cuisine in _______ " to determine where to feed.


Mobile data or wifi can also allows me to check Gas Buddy on where best to fuel up.  Rural vs Urban locations?

TELUS Employee
TELUS Employee

Here's some important differences between Easy Roam and the Combo Passes: 


  • 1 800 numbers ARE included in easy roam international and US but are NOT included in the US, Discover or Explorer passes. You will be charges pay per use rates if you use any 1 800 numbers. So consider what you need during your trip. Any credit card issues, teleconferences could rack up a bill easily
  • None of these passes cover cruise ships. They are only good when you are in port. Turn your phone on airplane mode the second you get on the ship so you don't forget. It's $7 per minute once you are at sea and $15 per 1 mb if your data is left. 
  • Although easy roam international covers many countries, that pass and all the other roaming packages cover the country you are in and back to Canada but, do not cover third countries. If you are in England you can call back down there or back to Canada but, not France even though France is covered in easy roam if you were physically located there. It only covers the destination you are physically located in. 
  • $100 and $150 caps of easy roam US and International are per bill cycle. So check the dates you are going and the date your bill ends because you could be charged more over 2 bill periods and a 30 day pass may have been cheaper




TELUS Employee
TELUS Employee

Sorry to clarify, easy roam US covers the 1 800 numbers. Easy roam international doesn't because you are outside North America and the 1 800 numbers would be billed pay per use.