TELUS Service Status site - unexpected incidents impacting your Internet, TV, home phone & mobility

Community Manager
Community Manager

The busiest time of the year to be in touch with friends and family is right around the corner, and as a global leader in network reliability, our top priority is keeping Canadians connected to what matters most.


The new and improved TELUS Service Status site, at, is the quickest way for you to get up-to-date information about preventative-maintenance outages (planned) or unexpected incidents impacting your Internet, TV, home phone, and mobility services.


Simplifying your experience

By searching the address in question, you will be advised of:

  • Nearby outages,
  • If any actions should be taken; and,
  • Where you can go for further information and support.

Additionally, a recent enhancement to the tool enables you to sign up for email or text message notifications for real-time alerts on resolution progress.

C_Fun_3-1603995139478.pngThe information provided is refreshed every 90 minutes, ensuring you receive the most up-to-date details on the situation and the estimated time of resolution.


We also introduced the ability for you to report outages, helping us address incidents earlier and further improving our network reliability. Whenever there is a possible network concern in your area, go to for the easiest and fastest answers.