Today marks two weeks since the first release of the new Neighbourhood, and to celebrate this milestone: another release!
This is the fifth release of the new Neighbourhood if you count the initial one, and we continue to incorporate fixes, tweaks, and changes based on both our original roadmap to evolve and, more importantly, feedback from the community.
In a way, there are four communities we've been designing and working for, each with different needs and expectations:
The Readers: those looking for information, and reading through what we have. For them, we want things clear, clean, and discoverable.
The Contributors: those posting questions, writing responses, and engaging in conversation. For them, we want the right set of tools and ways of organizing content.
The TELUS Team: those who moderate conversation, administer the community, represent the brand, examine analytics, etc. This creates a need for brand consistency and the right tools and tags in place.
The Super Contributors: those who take contribution to a whole other level by feeding back about the community, reporting spam, identifying improvement opportunities, and contributing regularly and consistently. This role demands a unique and refined set of capabilities that over-arches all of the above in many ways.
As we work to improve upon what we have here, I'm proud to share that we have improved by 200% in the last two weeks, and today's release improves performance even further. Moreover, we've expanded the WYSIWYG editor to allow more formatting functions, and have added filtering in to search results to better help people find what they're looking for. For the contributors and super contributors, we've extended the list of "recent activity" posts on the Neighbourhood homepage.
This all builds upon a stack of bug fixes that we've been constantly introducing, and I look forward to the next round of evolutions. Of note, we'll be re-introducing private messaging, as well as building out a space for curated articles of interest.
I'm very grateful to call myself a part of this community, and thank everyone for all the feedback they've shared so far. Keep it coming - we're listening, and we're implementing. And we're far from done.