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question about my recent bill

JdB1995
Just Moved In

Hi I was just wondering why i got a bill this month for my Telus account even though i cancelled my account and plan last month?

1 ACCEPTED SOLUTION

Mobility_Princess
TELUS Employee
TELUS Employee

If you cancelled last month then you would be getting your final invoice. Depending on the date your invoice printed and the date you requested cancellation, billing can get tricky. If you invoice printed on the 17th of every month and you called in to request cancellation on August 21, then your bill would have just printed. You would still have a bill owing and due around Sept 12. You would have one more final invoice print on Sept. 17 but, that would be $0 for the rate plan and only have any overage charges if you had gone over the usage of your normal monthly rate plan. Over your data or minutes. The bill on August 17 would have usage up until August 17. To confirm your services were cancelled, if you had an email on your Telus account, check your email. You'll have an email saying sorry to see you go with your cancellation date. 🙂

Mobility Client Care Rep

View solution in original post

3 REPLIES 3

Nighthawk
Community Power User
Community Power User

This would be something best confirmed by contacting Telus directly.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

Mobility_Princess
TELUS Employee
TELUS Employee

If you cancelled last month then you would be getting your final invoice. Depending on the date your invoice printed and the date you requested cancellation, billing can get tricky. If you invoice printed on the 17th of every month and you called in to request cancellation on August 21, then your bill would have just printed. You would still have a bill owing and due around Sept 12. You would have one more final invoice print on Sept. 17 but, that would be $0 for the rate plan and only have any overage charges if you had gone over the usage of your normal monthly rate plan. Over your data or minutes. The bill on August 17 would have usage up until August 17. To confirm your services were cancelled, if you had an email on your Telus account, check your email. You'll have an email saying sorry to see you go with your cancellation date. 🙂

Mobility Client Care Rep

View solution in original post

Good answer