06-07-2018 01:57 AM
Solved! Go to Solution.
06-07-2018 03:53 AM
Hey there @MH007
Although I am unable to guarantee anything, If I were you, I would try calling Loyalty (1-866-558-2273). I recently dealt with a pre-paid customer with a similar issue of a legacy add-on that was removed due to an pre-authorized payment failing to charge, and Loyalty was able to re-add it. If they are unable to add it, they may be able to add a different add-on with a slightly different price or quantity of minutes that still beats the current rates. It never hurts to ask 🙂
I would love to hear if they were able to re-add it, offer you something slightly different, and or were unable to do anything.
Best of luck!!!
06-07-2018 03:53 AM
Hey there @MH007
Although I am unable to guarantee anything, If I were you, I would try calling Loyalty (1-866-558-2273). I recently dealt with a pre-paid customer with a similar issue of a legacy add-on that was removed due to an pre-authorized payment failing to charge, and Loyalty was able to re-add it. If they are unable to add it, they may be able to add a different add-on with a slightly different price or quantity of minutes that still beats the current rates. It never hurts to ask 🙂
I would love to hear if they were able to re-add it, offer you something slightly different, and or were unable to do anything.
Best of luck!!!