photos - "getting media content"

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Resident
Hi! I have photos in my text messages but can't open them. It says "getting media content" and they never load. Data is on and airplane mode is off. Tried power off/on. Any suggestions? Thanks!

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Ambassador

If you have an iPhone, try Settings>General>Reset>Reset Network Settings. It won't delete anything except your wifi passwords. Otherwise, reach Telus at http://www.telus.com/get-help/contact-us/index.jsp so they can troubleshoot the issue. Might be a message stuck in their system causing all other messages not to go through.

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Most Helpful
Ambassador

If you have an iPhone, try Settings>General>Reset>Reset Network Settings. It won't delete anything except your wifi passwords. Otherwise, reach Telus at http://www.telus.com/get-help/contact-us/index.jsp so they can troubleshoot the issue. Might be a message stuck in their system causing all other messages not to go through.

View solution in original post