feeling ripped off

[kayagog]

i for the time being got a prepaid account and it seems like to me when i top up my account i dont get what i ask to be placed. why is so hard for them to make a customer happy??

[Seichi · Accepted solution]

Customer service here is aweful. They don't listen to what you are saying.

[Ginnungagap · Accepted solution]

Greetings kayagog!

Can you please elaborate on this matter? You can dial #123 from the phone itself to access the list of features that can be purchased.

Thank you.

[kayagog · Accepted solution]

i dont understand when there is SUPPOSE to be credit on my phone to call out i should be able to dial out. well i called in and they said there was some data that was charged. but on my telus app it says unlimited. why is someone telling me something and the app something diff. i would call in but there is horrible reception where i live......

[Ginnungagap · Accepted solution]

Greetings again kayagog!

I highly advise contacting our Twitter Support regarding this matter so that they can take a look into your account.

[kayagog · Accepted solution]

my username is kayagog

[kayagog · Accepted solution]

now its saying zero

[Seichi · Accepted solution]

Customer service here is aweful. They don't listen to what you are saying.

[Ginnungagap · Accepted solution]

Greetings kayagog!

Can you please elaborate on this matter? You can dial #123 from the phone itself to access the list of features that can be purchased.

Thank you.

[kayagog · Accepted solution]

i dont understand when there is SUPPOSE to be credit on my phone to call out i should be able to dial out. well i called in and they said there was some data that was charged. but on my telus app it says unlimited. why is someone telling me something and the app something diff. i would call in but there is horrible reception where i live......

[Ginnungagap · Accepted solution]

Greetings again kayagog!

I highly advise contacting our Twitter Support regarding this matter so that they can take a look into your account.

[kayagog · Accepted solution]

my username is kayagog

[kayagog · Accepted solution]

now its saying zero

[kayagog]

now that i have been played for a fool i will go onto a bigger and better carrier.....thx telus.