cut off my phone and receive no support??? very strange, what is happening?

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meganleahvalin
Resident

Hello!

 

Me Cell has just been turned off, I just paid the outstanding balance, so im not sure why. Every time i try and make a phone call I am being redirected to a number that has a message telling me they are not available to help me as its after business hours... My question is, why redirect my call to an unavailable number? I have looked up every other number i can to try and call to talk with someone, but it keeps redirecting my call to an unavailable place. This is strange and needs to be delt with imediatly.

 

Thank you!


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Ginnungagap
Ambassador

Greetings meganleahvalin!

 

I highly advise contacting our Twitter Support at https://twitter.com/telussupport regarding this matter I also advise to try dialing #227 from your cell phone to speak to our Billing Department apartment directly.

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Ginnungagap
Ambassador

Greetings meganleahvalin!

 

I highly advise contacting our Twitter Support at https://twitter.com/telussupport regarding this matter I also advise to try dialing #227 from your cell phone to speak to our Billing Department apartment directly.

View solution in original post