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Why is it that when my contract ends i have to contact telus to change my rates, there is no reason that telus cannot take care of its clients better than this. i have asked to be contacted when my phone contract ends and they say that they cannot do this, are you kidding me............
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Silver plate service does not exist at telecommunication companies. If you can find one offering such service, by all means switch to it. A personal call at the end of a contract is really asking too much. A little exertion is required by the customer on their own account.