TELUS Neighbourhood

Resolved! top up

how I top up my prepaid deveice

Resolved! Help with bill

Hello,Hello I'm a long time customer. I got a bill for 1700$ I thought I had a calling plan, I did not on that phone, can you please help with this? thanks Does anyone know how to get help with this bill?

Resolved! Shorter duration for Easy Payment

When signing up for a new contract, is there any way to pay off a device sooner, over a shorter period of time, ie 6 months instead of 24 months? I still want to keep 0 down, just want to pay off the device sooner.

Resolved! Change my phone number

Hi I wanted to change my phone number please. I am getting threats on my texting

Resolved! Activate my cellphone

Resolved! When will i find out if i need a deposit when applying online

Im about to get a new s20 online . i proceed to the checkout and it is asking fora credit card. i dont have a credit card but want to know if i can use a JOKER GREEN CANADIAN prepaid card. and when will i find out if i need a deposit

Resolved! Upgrade

I am currently on a bring you own device plan was wondering how I go about upgrading with that ? Everywhere I look it says yoy need to pay off the remaining device balance but I never got a device at all so yea. Any help is appreciated

Resolved! Unable to change rate plan online?

I've been trying to cancel/pause my plan for months now as I'm overseas. I've called several times and sat on hold for 2+ hrs. The Live Chat is down (assuming due to COVID impacts), however there is no web form or email contact. I've tried to change ...

Resolved! Favorite 10

How do i update my 10 favorite numbers? I know this is not offered now in any of the plans, but i understand that if you already have it, like I do, you should be able to update them. I have done so in the past no problem, but now cannot find the way...