My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Cell phone number

Can I move from BC to Alberta but keep my BC cell number?

JWC by Neighbour
  • 5321 Views
  • 3 replies
  • 0 kudos

Resolved! temporary suspension for 2 subscribers.

Hi, I have to go abroad for 2 and half months, and there are 2 subscribers in my account. How much I pay for it per one month and is it right way to call 611 to apply this service?

Edmon by Neighbour
  • 3207 Views
  • 1 replies
  • 0 kudos

Need to activate my phone

I have recently updated my telus and have seleted my phone number and i was one the last step but it randomly cut off my last step for activating my phone. Please help me.

wade_420 by Neighbour
  • 2067 Views
  • 0 replies
  • 1 kudos

Resolved! 10 dollar data block added to my account not wanted

The data block was added at $10 before i had it blocked at no cost can i get back to my original $100 one year prepaid with data blocked .I don't want to pay $10 a month for a phone used only for travelling. It will use up the balance to early. Polec...

polecat by All-Star
  • 4441 Views
  • 4 replies
  • 0 kudos

Resolved! Telus Charged $5,000 for roaming at sea WITHOUT NOTIFICATION

So, my fiance when she was on a cruise called me a few times and much to her surprise when the bill came it was approx $4700 . She was shocked and when contacted Telus she was told there was nothing they could do. She did receive a msg saying welcome...

Resolved! Credit Card charged twice.

I have the Telus Talk and Messaging 10 plan with automatic top up set with my credit card. Tonight when I opened my credit card bill it shows i have been charged twice on the same day. Instead of one transaction for $11.30 ($10.00 + tax) I have two t...

GForbes by Friendly Neighbour
  • 4739 Views
  • 2 replies
  • 0 kudos

Resolved! Port my number out of telus

I have a company provided old phone from previous employee which has a Telus plan on it with number XXX-XXX-XXXX. Now our company is laying off people and people who are let go are allowed to keep their numbers. I don't know the specifics how. I need...

roshu74 by Neighbour
  • 5443 Views
  • 2 replies
  • 0 kudos

Resolved! Switched from Telus to Koodo - Credit on account

I switched from Telus to Koodo months ago and kept the same number. I received several bills since then from Telus showing a credit on my account. Yet when I call to request a cheque or have the funds transferred, I'm forwarded to Koodo support and t...

MorganL by Neighbour
  • 7516 Views
  • 2 replies
  • 0 kudos

Resolved! Pre-Authorized Payment plan...

To go thru all this just to get a simple yes or no?? Anyhow, I noticed on the prepayment note, it says "The total due will be charged to your bank account 15 days from yourbill date" Now is that 15 working days not including weekends?? Cuz then the m...

ONTLLs by Neighbour
  • 3401 Views
  • 1 replies
  • 0 kudos