My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Telus Account Update

So I just got my preordered phone and payed off my old one, but I haven't been sent a new contract. I have yet to see my Telus account update on the Telus application.What's up with this?Order detailsOrder Number : 102649363Order Placed : February 21...

Resolved! Can't change address - Technical Difficulties?

Hey there!I placed a pre-order yesterday and charged my card. Today I got a call that I missed and there was a voice mail. It said it had troubles processing my order today. I was unable to call back in time as I work evenings. I figured the problem ...

JustinV by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Wifi login

How to connect my iPhone to my home router to change wifi and network settings all from my mobile phone.Thanks,David

Adding a 3rd line to an expired contract plan

Hello, I currently have a Telus plan that I signed up for 9 years ago. It was called the Ontario GOO plan. The original contract was for 3 years, and was obtained through an Employee Purchase Plan at my employer. This plan costs $20 per line and incl...

Matt1 by Organizer
  • 5 replies
  • 0 kudos

Resolved! WIFI Calling charges for international calls

More of a statement but looking into WIFI calling wile travelling. It appears if enabled within Canada WIFI calling would be free or simply incur any charges under your mobility account usage terms. Just wondering why Telus would charge for WIFI call...

keenerboy by Friendly Neighbour
  • 1 replies
  • 1 kudos

Resolved! Block calls

How can I block unwanted calls on my landline?

Ahj by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Taxes on device balance

So this came as news to me when I got my bill, I didn’t realize that you are charged taxes on your device balance. So when you think your device balance remaining is what the app or your bill says, think again. It will be taxed at the rate for your p...

Resolved! Rate increase

I have had Telus mobility for over 10 years now. In this time I have made an effort to never sign a new term contract to get a new phone. Always get second hand or buy full price in order to keep my monthly payment the same. But now... instead of my ...

Resolved! Joining Telus From Rogers - Questions

Hello all, I'm very interested in joining Telus mobility, I will be switching from Rogers due to service issues in a northern place in Manitoba. Right now with Rogers I get a 30% off being with the Federal Government. Does Telus offer a 30% off disco...