My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Prepaid Money Taken

My grandmother has a prepaid phone that she adds $10 monthly. There have been a couple times when she has been late with the top up but her piled up money was always returned to her. This time however all of her previous months money was taken, almos...

Durgon by Just Moved In
  • 4 replies
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Resolved! Telus phone blacklisted by telus

So I bought a brand new samsung 9 phone from telus corporate store at bayview village on 2 year contract. The phone was working perfectly for 3 weeks and then suddenly it was blacklisted and the sim went work. I went back to the telus store and said ...

Data Notification

I have turned on Data Notifications in my account and saved the changes. When I log out and back in, the notifications are turned off. Tried this multiple times with the same result. What is the point in offering management options when the selection...

Susan5 by Just Moved In
  • 0 replies
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Resolved! Wifi and easy roam

I’ll be travelling in France and India and will try to use free wifi wherever I can as Easyroam is not competitively priced at $12/day. If my account is easyroam enabled, and my cellular data is turned off, will I trigger easyroam if I use free wifi ...

Resolved! Shared plans.

My spouse and I are looking to save some money on our cell phone bills. I am currently a telus customer on a 2 year plan with over a year left on the contract. My spouse is with Sasktel and his contract is up for upgrade. Our question is, is he able ...

sdfjhg by Organizer
  • 1 replies
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Resolved! Separate Accounts for 1 Phone

Is it possible to have two separate accounts for one phone? I am going abroad so I need to purchase a longer travel plan however I don't wish for the person paying my phone bill to know the cost as they would simply pay it and refuse to let me pay th...

Resolved! Will my monthly bill be reduced when device is paid off?

My iPhone is nearly paid for under the two-year contract I signed. If I keep this phone, will my monthly charge be reduced or do I have to sign another contract? If I buy a phone outright (ie. not from Telus), where should I look to find available ra...

LLC by Just Moved In
  • 11 replies
  • 0 kudos

Resolved! Suddenly Cannot find my Mobility Account on my lap top?

It has disappeared.Then tells me to sign into an app,which in turn me to sign into a google Account?My mobility billing used to be on the same page as my homes services,they are still there but Mobility has disappeared.The chat for mobility and home ...

kruisey by Advisor
  • 5 replies
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Resolved! BYOD 40

I've been on BYOD 40 for 3 years and suddenly I'm not. When I look at my new bill this month it's now BYOD 50 and $10 more. I've had it with Telus and their tricks. Constantly having to monitor my bills for accuracy. I'm about to pull my account and ...

Resolved! Linking account

Can you link an account using telus twitter support or do you have to call.

John7 by Just Moved In
  • 3 replies
  • 0 kudos