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Forum discussion about TELUS Mobility accounts.
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Resolved! prepaid 10 starter

hi guysmy account been setup on may27 added $10 same day obviously so it shows my due is on june 26 .and i added $10 a few days earlier june 24 which i didnt want to wait till last min. type thing.then when i checked the account, it says my due date ...

gogpig by • Just Moved In
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Resolved! EasyRoam per day charges

Is the $12 international "per day" charge defined by my home time zone, by my roaming location time zone (e.g. Greece), or 24 hours after initiating a roaming call or data usage? E.G.: If I start roaming at 7 AM in Athens (10 PM Mountain) and end 4 h...

gr1ab by • Just Moved In
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  • 1 replies
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Resolved! Accidental Purchase

Hello I am a teenager with little money to spare so I use Telus' prepaid plans. I don't know what it was my brains reasoning but I decided to switch out my talk and text 22 plan with a 100 minute and unlimited messaging add on. I thought that this wo...

Zachary-M by • Just Moved In
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  • 1 replies
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Resolved! prepaid add on deactive due to sufficient funds

my $5 250 prepaid feature was deactived due to sufficient funds. i top my account to meet the requirement is it possible to get it reactive despite it no longer a feature anymore?would a telus rep be able to reactive the add despite it is no longer o...

MH007 by • Just Moved In
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  • 1 replies
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Resolved! Charged for Long Distance (500m apart)

Wondering why I would ever be charged for long distance for a phone call made within a 1km radius. I have a 778 number and live in Vancouver, the other number is 204 but was in Vancouver as well. The CRTC definition of long distance is based on physi...

ALEXWB by • Just Moved In
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  • 4 replies
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Resolved! Credit reporting

Ok, question for youIm a new to "telus" customer, i was with koodo for a fee years before. I needed a new phone, and ended up switching over.I check my credit history often. I had a email come in from credit b. Telling me i had a late payment added t...

Bradyc124 by • Just Moved In
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  • 3 replies
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Resolved! Bill from mobility

So i looked at my bill yesterday and its my first bill from telusIt said i owe 80.97 whateverNow i opened the app its 197$ i dont have 197$

Resolved! Unlimited plan and tethering.

I was a previous BellMTS customer which was switched over to Telus. I had unlimited data with Mts so I was able to keep my original plan. I'm curious if I'm able to tether with my laptop free of charge since I'm paying for unlimited data..... I have ...

Britt147 by • Just Moved In
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  • 1 replies
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