TELUS Neighbourhood

Resolved! Data overages

I recently got a txt from Telus telling me all data overages were not going to be charged due to being evacuated by fire. I check today and I have over 3000 mb in overage data between me and my bf. We are very careful and use wifi whenever possible. ...

Resolved! Lost my grandfather rate after paying account?

I changed from my once a year, pay as you go payment to an automatic monthly payment and lost my grandfathered rate. (.15 per min went to .50 per min)I was not told this would happen but simply received a message after the fact, saying it was done .H...

Resolved! 2 phones, 1 account

I have 2 phones on one account (One for my wife one for me)I used to see both on my account but now only one after a chat about not being able to get into the account.How do I set it up to see both phones again?

Resolved! Deposits

I had to pay a deposit when i started my cell service. After a year i was in good standing and got my deposit back, now i am thinking of putting my wife on my account and have the second line. We dont need a phone she already has one. My question is ...

Resolved! Value Added + Travel Pass

I don't understand why I got charged $23 plus $7 for value added service and travel pass for one phone call in the United States. I called Telus and was told I'd only be charged $1.50 for the under one minute call I made. Frustrated!

Resolved! I have a account but I am not the primary owner. Can I share this account with my husband?