My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Account #

My daughter setup a prepaid phone for me but didn't give me an account # so I cant setup the account online . How would I find out what my account # is?


How do I suspend my account while on vacation? Can I activate a travel plan while the phone is suspended?

Elaine1 by Just Moved In
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getting my phone to work

I'm trying to put minutes in my phone but I think my account was closed and when I try to put The sim chip number it says its already activated

rosie84 by Just Moved In
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Resolved! Value Added + Travel Pass

I don't understand why I got charged $23 plus $7 for value added service and travel pass for one phone call in the United States. I called Telus and was told I'd only be charged $1.50 for the under one minute call I made. Frustrated!

Janok by Just Moved In
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T-up service

Hi! I got a new phone/contract last may 30th and signed up for the t-up service. Do I have to wait until may 30th before I can use the service or can I do it now because we are in the month of may?

Andrea1 by Just Moved In
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Hi! I purchased an unlock code from telus. New Sim card purchased. Sum card inserted. Code doesn't work X3. Help! Im no longer I'm bc

Resolved! Unable to Change Phone Number

Hey all, I'm trying to change my phone number but I'm running into a few snags. From the My Account login I click on the Mobility tab. When I click on Change Phone Number it redirects me to the My Account classic page. In My Account Classic I can't s...

kjames05 by Neighbour
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Prepaid my account link

I am not able to link link my account to my login, it asks for a account number to link but I don't think I have one since I'm prepaid. Is there away to link my account so I can make changes to my prepaid plan?