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recently changed my account to a prepaid account....... (was a headache to get done, guy on the phone didnt seem to know what he was doing).. anyways i am trying to access my new prepaid account online to 1) makes sure it is set up how i requested, and 2) manage my account, make sure i dont lose service due to not paying enough up front .... the problem is , my account doesnt show anything, not what im paying for, nothing,,,, is the system not working? was my account not setup? whats up?
Solved! Go to Solution.
Are you serious??? Your response to a customer looking for support on your own "support" page, is to redirect them to a third party service? I do not use Twitter. I am a customer of Telus' and came to Teus' website for a solution to a problem with my Telus service. How about a better solution; Maybe staff your Telus website with qualified Telus staff to help your Telus customers!!! Crazy idea, i know. For now i will just wait to see if the problem gets resolved, and if not, cancel my service since i am no longer held hostage by a contract..........
If you have any questions or concerns specifically related to your own TELUS account, product or service, please contact us via one of our secure care channels: Client Care team, tweet us, try our online Chat or dial *611 on your TELUS mobile phone.
Finally got this issue settled. Id just like to point out that this forum is not helpful at all. I dont think the Telus reps here are actually Telus reps. Simply random online mods to make the appearance that they have a presence online to help. Im going to guess they work for several companies online, like a call center. Id be surprised if they are even located in the same country...