05-09-2014 01:10 PM
I changed my plan two weeks ago. Since then I always get the message "Service temporarily unavailable." on my online account. When I could view my account information normally as before?
Solved! Go to Solution.
05-12-2014 12:06 PM
Hi, have you tried reaching out to TELUS customer service regarding this matter?
05-09-2014 11:50 PM
Sounds like you need to clear your cache/cookies. It's happened to me a few times. :S
05-10-2014 01:15 PM
Sorry, it's useless. I still get the error after deleting cache/cookies.
05-10-2014 02:08 PM
What browser do you use?
05-10-2014 04:26 PM
Tried IE and Chrome, same results. I think maybe need to wait some days for updating my information. Anyway, thank you, Dark.
05-10-2014 11:17 PM
I hope Telus did not break your online account access with your plan change.
Regular telus mobility login
https://mobility.telus.com/youraccount
Which should rewrite to something like this
Telus mobility Beta login. It may rewrite to one of the above links.
https://www.telus.com/my-account/init
05-11-2014 08:04 PM
Do you get a similar error when you try using the TELUS My Account App on your phone?
05-12-2014 12:01 PM
I tried the Beta version, it's empty in Usage with the following message:
"As we continually improve the new online experience, you'll soon be able to manage all of your TELUS products and services here."
Click the "Classic Mobility", got the same result as old one.
When the Beta version is availble?
05-12-2014 12:06 PM
Hi, have you tried reaching out to TELUS customer service regarding this matter?
05-12-2014 06:16 PM
Not yet. I want to get answer here before contacting to the TELUS service. It seems that the only way is to call them now....
Anyway, thanks for all repliers here!
xusteve
05-15-2014 12:26 PM
Finally, it is solved by calling to TELUS mobility client service and a new account is set up now.
Still one problem: I may view the transaction history in my LAST bill. Could I find any transaction after it, i.e. yesterday? Thanks!
05-15-2014 12:33 PM
Hi xusteve, since the new online account will be setup using the same account number and the same phone number, I think you'll be able to view the past information. Can't be 100% sure of that since I never had to re-create my online account.
05-15-2014 04:14 PM
I used Prepaid before, and changed to the Voice 35 plan two weeks ago. The interface seems different in most functions. And I cannot find the "Trasaction History" now.
05-15-2014 08:45 PM
@xusteve you can find transactions under the billing tab in your online account access page:
You can split info out a number of ways.
05-15-2014 09:27 PM
Thanks, and it's transaction history for BILLING.
But I meant the transaction logs for CALLING, such as:
May 02 09:00 am From 6041111111 call in 1:00 min
May 01 12:00 pm To 604 2222222 call out 2:00 min
Where is it?