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Why can't I view my data, airtime, or messaging usage on my account?

Just Moved In

I recently switched from a regular plan to prepaid a little over a month ago and now that money has been taken out of my account, I'd like to see a usage summary to make sure that it's accurate. When I log into my account and click to view the usage it goes to a page saying I'm not authorized to see this information. It's my information, why would I not be authorized? I'm the only person on this account.


Community Power User
Community Power User

You will need to call Telus about this. It appears your account was set up with you as a user, not the owner. This would be the case of an organization which assigns phones, which may have happened in your case. 

The CS rep can toggle the category for you. 

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