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Why can't I receive MMS, when other data-related services work?

BillT
Just Moved In

Device - unlocked BLU smartphone, with Windows 8.1 (http://www.microsoftstore.com/store/msca/en_CA/pdp/productID.306014600).  Should be very similar to the Lumia, which is sold by Telus.


Telus plan - prepaid, Data + Messaging 20


Test plan:


- Turn off Wifi

- Ensure Internet and MMS APN are set up for Telus (although Telus' instructions seem more tailored to Android)

- Internet connection works

- outbound SMS works

- inbound SMS works

- outbound MMS works

- inbound MMS:  messages received, but they are just a link to "download media content"

  - when the link is touched, it appears to be downloading, but it stops after a few seconds with no results


Any idea of how to get these messages?  It appears to be a known issue on Windows phone:


http://answers.microsoft.com/en-us/winphone/forum/wp8-wptext/using-windows-phone-8-i-am-unable-to-op...

2 REPLIES 2

BillT
Just Moved In

You can cancel this one ... it was nasty to figure out, but seems to work now.  Telus, feel free to add this to your support notes.  I don't know if this is the *only* way to configure this phone, but it's working for me now 🙂


Device:  Unlocked BLU smartphone, with Windows 8.1


http://www.microsoftstore.com/store/msca/en_CA/pdp/productID.306014600


Helpful Tips: 


https://apn-canada.gishan.net/settings/os_15_3_windows_phone_8.1microsoft_windows_phone_8.1_internet...


Settings:


Internet APN:


APN:  sp.telus.com

User name:

Password:

Authentication type:  PAP (only setting possible)

Proxy Server (URL):  74.49.0.18

Proxy Port:  80

IP type:  IPv4


MMS APN:


APN:  sp.telus.com

User name:

Password:

Authentication type:  PAP (only setting possible)

WAP Gateway (URL):  74.49.0.18

WAP Gateway port:  80

MMSC (URL):  http://aliasredirect.net/proxy/mmsc

MMSC port:  80

IP type:  IPv4


I also installed an app called "Net Check" to scan the network, but I'm not sure if it was part of the fix.


Thanks folks, have a good day.

NFtoBC
Community Power User
Community Power User

Thanks for sharing your success and solution. Please continue to offer support to others through the neighbourhood.

NFtoBC
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