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I spent 1hr 15mins on hold before giving up.
I left a chat window request open for over 2hrs before I had to give up and shut the computer down.
I sent an email about my problem 1.5 WEEKS ago and they have not replied.
Their customer service gets a 1/10. Everyone else adds extra staff during busy times - not Telus apparently.
Right now it's 50 mins. Xmas day there were no waits surprisingly. It will probably continue to slow down tonight. We are open until 6pm all times. *611 from your cell phone or 1-866-558-2273