UNACCEPTABLE DATA OVERAGE CHARGES

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Syaoran
Rockstar

There are a few ways to approach this problem.  iPhones will push more data than most Android phones.  Use WiFi when ever you can.  Most phones do have a setting to warn you when your data reaches a certain point.  On shared data plans, set each device to a bit less than what the total data is divided by the number of lines sharing that data.  At least then, each user will know wen they are getting close to using up their share.  Some devices also allow data to be turned off when a device reaches a certain amount of data between two dates.  This can be set easily enough in a phones settings.  

 

In cases where it is a small amount for an overage one time.  Customer Care will more than likely wave the charge. If you regularly go over your data allowance, then consider adding an extra gigabyte or considering looking at a plan that offers you more data.  If you have been a long time customer of Telus, then loyalty might be able to offer you that extra bit you need every month at no extra charge.  It doesn't hurt to ask but waiting on hold for over an hour definitely sucks.  

 

Remember where we live, people!  In Canada, we have some of the most greedy companies that rank us close to the top of the highest cellular rates in the world.  Why is this?  Because a lack of competition and regulatory groups such as the CTRC are happy to side with greedy Bell, greedy Rogers, greedy Telus, and greedy Shaw for some undisclosed "incentives".  This won't change as long as Canadian's whine a little but still pay the ridiculous prices these companies conspire with each other to gouge consumers.  When those plans for frugal customers pop up, like the $60 10GB plans do on the rare occasion.  Get them!  Yes, it sucks to buy your phone out right to keep these plans but it will save you a lot of money long term.  

 

The other solution isn't always viable for most but there are a couple of ways to go about it.  The next time you are visiting the USA, pick up a plan down there.  Most carriers offer unlimited calling in Canada, the US, and Mexico with unlimited data, global texting and picture messaging, and roaming in all 3 countries for $50 or less.  When you do the conversion of our worthless Canadian Peso, it is still way cheaper and you are roaming onto and using Canadian networks, like Telus, as a fraction of the price.  Whether you pick up a postpaid plan or a prepaid plan, you can save a lot of money by doing this!  Metro PCS, one of T-Mobile's subsidiaries, has a postpaid plan right now where you can get unlimited calling and data in the United States with global texting and picture messaging for $40.  You can add calling and roaming in Canada to your plan for $5 extra and setup auto pay for a $5 monthly credit.  $40 USD a month is about $53 CDN right now.  

 

Most US carriers also offer you a fair way to purchase a phone on subsidy.  They take the cost of the phone, divide it into equal payments by the term you want, 12, 18, or 24 months, and you pay that on top of your plan every month.  Most phones from the US work perfectly in Canada on Canadian carriers.  If you would prefer to roam onto Rogers, then look at AT&T and Cricket plans.  They also have a new service coming out where you can watch ads to earn up to $25 back towards your monthly bill each month.  If you would rather roam on to the Bell/Telus network.  T-Mobile, Metro PCS, Sprint, and pretty much the rest are your choice of carriers.  

 

A little piece of info that can easily be found online goes back to 2011 when T-Mobile had planned on offering service here in Canada.  They had chosen a Canadian CEO and everything but the CTRC stepped in and said, no, and canned the expansion because Bell and Rogers whined that they would not be able to compete.  Competition isn't the consumer problem, it's a corporate problem!  I would rather see the death of Bell/Telus and Rogers to have actual competition in this country than the greedy monopolistic ways of current Canadian companies conspiring and price fixing to bleed Canadian's dry!

Not_Impressed_At_All
Resident

We have 4 phones. With Rogers for 8 yrs. Largest bill ever was $500.

I switched to Telus for better signal, rates were comparable. My second bill was $942.00!!!

WTH is going on? We have an 11 Gb plan. We burned 16.6 Gb. DOUBLE our worst ever!

Turns out the default setting seem to favour Telus. Most phones switch to wifi automatically, but not Telus.

"You must turn the data off to guarantee you are using wifi services"

Thanks. You guys are thieves!!

Also, the overage fees should be $50 x 5.6Gb = $280, but my overage charges TOTAL $739.00!!!!

 

Please man-splain for me.

TelusLongTimeCustomer
Resident

I have been a customer of Telus more than 7 years. At my last pay cycle day,  I turned off my data immediately once I got 100% usage notification, but still got extra charge of $15 + tax. In the account, it shows 1.84 MB over my data limit. I talked to Live Chat agent and called the Customer Care of Telus, but no body wanted to help. My questions are (1) why the date still ran over when I turned off the data immediately when upon the notification, (2) why they would not waive the charge on 1.84MB data for first time running over of a long time customer. From this I have to make a conclusion that Telus is greedy and they are there not for the customers at all.

Community Power User
Community Power User

Although you receive a notification a few minutes after you reach 100%, you data is not paused once you reach that point. If you really need to avoid overages, you would need to stop at an earlier notification point or switch to Telus new Peace of Mind no overages plans.

NFtoBC
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xray
All-Star

@TelusLongTimeCustomer wrote:

I have been a customer of Telus more than 7 years. At my last pay cycle day,  I turned off my data immediately once I got 100% usage notification, but still got extra charge of $15 + tax. In the account, it shows 1.84 MB over my data limit. I talked to Live Chat agent and called the Customer Care of Telus, but no body wanted to help. My questions are (1) why the date still ran over when I turned off the data immediately when upon the notification, (2) why they would not waive the charge on 1.84MB data for first time running over of a long time customer. From this I have to make a conclusion that Telus is greedy and they are there not for the customers at all.


You can't wait until you are at the stop sign to apply the brakes. You need to brake before you reach the stop sign.

 

Consider setting up data usage notifications at 90% or even lower using the Data Manager from the My TELUS web site. The My TELUS app has the Data Manager as well but it's just a link that takes you the web site.

 

Data Usage Notifications.png

EvaHailey
Resident

I pay $75 per month with Virgin Moblie and that gives me 9GB data, unlimited calling Nationwide and unlimited texting so I disagree with the statement that was made concerning Telus is the cheapest.  Telus called me concerning my granddaughters' phone which I was paying $25 per month with NO data and unlimited texting and 700 minutes of calling,  then Telus called me and talked me into changing her plan t 1 GB data unlimited texting and unlimited local calls.  I was promised that when she reached her data they would shut the data off, well I am here to tell you that was pure garbage and I am now paying long distance because she called into Red Deer and we live in Innisfail 20 minutes away and I was charged long-distance rates.  According to Telus, my bill is correct although nothing about my bill even closely matches what I was guaranteed I am now paying $12 less with Telus for her plan and possibly more at this rate than my plan with Virgin.  I want to clarify Telus called me I did not call them!!!!!