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bcumming
Just Moved In

I have a prepaid phone for my daughter and she received 41 test messages yesterday from Telus saying

From Telus

Your account has been automatically topped up. Thank you for your business. Free msg from Telus

 

Why is this happening?

1 ACCEPTED SOLUTION

montgom
Neighbour

Hi - check out my message "automatic top-ups". Sounds like you got caught in the fray. Im still trying to get them to pay attention and fix this and have been trying since before Christmas. Good luck. geo

View solution in original post

2 REPLIES 2

montgom
Neighbour

Hi - check out my message "automatic top-ups". Sounds like you got caught in the fray. Im still trying to get them to pay attention and fix this and have been trying since before Christmas. Good luck. geo

WongTong
Leader

Best would be to contact Telus http://www.telus.com/get-help/contact-us/index.jsp if the problem persist, to have them look into it.