Termination fees

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Resident

Why is there a termination fee?  

 

Why was I charged an activation fee?

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TELUS Employee
TELUS Employee

Hi, the reason for termination fee is because TELUS subsidize your device on a pre-determined lenght ( contract lenght ). It is normal that they don't loose money if you decide to terminate the agreement before the term.

 

Depending on when you activated, there should be no activation fees as TELUS elimitated those.

 

For further questions, you should contact TELUS at 1-866-558-2273, at @TELUSsupport over Twitter or simply send them a private message over Facebook.