Telus app - rate plan details?

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Resident
In my iPhone app 'myTelus'... How do you find out exactly what each feature in your rate plan means? Not all have descriptions.

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Ambassador
Overview > Plans and Add ons > Change Rate Plan

On the right side of the webpage you'll see Summary which shows the whole detail of your plan.
**Note: Sorry I only know where to go to if you're using the computer/mobile internet browser. I don't know about the app itself.
xXKittyGumDropzXx

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Ambassador

The app will show a general overview but will not allow you to drill-down into specifics. 

 

Did you have a feature in specific you were curious about? Would me more than happy to shed a little light on them for you. πŸ™‚

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Resident
MHSI APN Access
Share-PPU

Maybe these are obvious, but I can't quite place the accronyms?

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Neighbour

There are some new videos which show you where to go within the app and online to check your rate plan details within self serve account.  Here are the links:

 

Online self serve - http://mobility.telus.com/en/BC/youraccount/index.shtml

Self serve app - http://mobility.telus.com/en/BC/selfserve-app/index.shtml

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Most Helpful
Ambassador
Overview > Plans and Add ons > Change Rate Plan

On the right side of the webpage you'll see Summary which shows the whole detail of your plan.
**Note: Sorry I only know where to go to if you're using the computer/mobile internet browser. I don't know about the app itself.
xXKittyGumDropzXx

View solution in original post

Highlighted
Most Helpful
Ambassador

The app will show a general overview but will not allow you to drill-down into specifics. 

 

Did you have a feature in specific you were curious about? Would me more than happy to shed a little light on them for you. πŸ™‚

View solution in original post

Highlighted
Most Helpful
Resident
MHSI APN Access
Share-PPU

Maybe these are obvious, but I can't quite place the accronyms?

View solution in original post

Highlighted
Ambassador
MHSI refers to Mobile High Speed Internet which is a common term for home internet service.
APN is Access Point names which is the gateway of the phones to the internet world so if you're using a non Telus phone and you haven't setup the APN on the settings of your phone, your phone is restricted to access the web.
PPU is Pay Per Use, like if you don't have a data plan on one of your lines then you'll get charged per MB of data.
xXKittyGumDropzXx
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Most Helpful
Neighbour

There are some new videos which show you where to go within the app and online to check your rate plan details within self serve account.  Here are the links:

 

Online self serve - http://mobility.telus.com/en/BC/youraccount/index.shtml

Self serve app - http://mobility.telus.com/en/BC/selfserve-app/index.shtml

View solution in original post