Suspending my account

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Resident

Hi there,

 

So I lost my phone today and want to suspend my account and was just wondering if I suspend it and then find it, can I unsuspend my account?

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Community Power User
Community Power User

If your phone is lost or stolen, be sure to report it right away. If you're on contract, I don't know if you can suspend the account itself or not. For that, you'd be safest calling in and asking a rep directly.


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Community Power User
Community Power User

You can suspend the account through self serve, and MAY be able to return it to service. One of my phones can clearly be suspended and reactivated through the self-serve portal, but the other only shows deactivation options, and I'm unwilling to make a test drive.

 

As suggested by @Nighthawk best to call in.  Please share what you learn!

 

NFtoBC
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