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You are on postpaid, owned the phone for at least 90 days, and account in good standing - at least that's the current condition.
When CRTC wireless code takes effect in December, there will be different rules.
How does that work in terms of what is expected of me?
Your telus phone can be unlocked by Telus if you are a current active client on a monthly plan. Your phone must've been active on Telus' network for at least 90 days. The cost is 35$ on your next bill
Things to also research....