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Roaming

TheresaM
Just Moved In

My husband was just in Chile for business.  He had recently upgraded his account and been advised there would be no problem roaming in Chile or Mexico (where he regularly works).  Last week while in Chile he kept getting messages on his phone that he was roaming too much and then the phone stopped roaming/working.  How is this possible?  Does this have to do with the new roaming rules?

1 ACCEPTED SOLUTION

The new CRTC rules states that they must cut your service at the $100 cap unless you call in and get the cap raised.

 

The rules take effect on December 2nd.

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2 REPLIES 2

matts
Helpful Neighbour

When roaming internationally, the account caps at $200 in overages. A text is sent out advising of the overage charges and asks if the user wants to continue the international use. If they reply back Yes to the message the service becomes active again.

 

The new CRTC ruling will lower the threshold to $100 from $200 that is currently in place. There is no confirmation yet if a similar system of deactivation/activation will be in place yet. The new changes from the CRTC do not take affect until December 2013.

The new CRTC rules states that they must cut your service at the $100 cap unless you call in and get the cap raised.

 

The rules take effect on December 2nd.

View solution in original post