Prepaid account number


So I accidentally deleted the email with my mothers account number on it before i could link it with my own account. Now i've tried to recover it to no success what should i do? is there a way to get another one sent?

Most Helpful
Community Power User
Community Power User

Since it is not recoverable through your email client, she would need to contact Telus to gain knowledge of it. I suggest you be at hand to note the information needed. Simplest might be to ask if they can send the information again to the email address of record. That way you are avoiding asking they create any new record.

Prepaid phones are a challenge for carriers to support because so little information is gathered from the purchaser to allow later identification.


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