I ported from Fido yesterday and believe the porting failed based on some internet reading. I can place calls, but cannot receive them. I also can't seem to activate iMessage/FaceTime on my phone. Been on hold countless times only to be hung up on after the 2hr mark.
I even hunted down the porting departments number and can't get through there either.
I've tried online chat only for it to be disconnected for whatever reason.
I've tweeted and DM'd a bunch of times only to be ignored even though I see them replying to other people.
I don't have a working phone. I understand it's a busy time, but surely this is something that should have been identified and fixed without my involvement.
Unfortunate, indeed, as it is one of the first troubleshooting tips the members of the Neighbourhood can offer. Trying to call in just now would likely result in a long wait, due to the current special offer.
It's impossible to get through to any line of theirs. After 2 hours, I get hung up on. None of the corporate stores answer their phones either. Can't online chat and they don't reply via Twitter. I'm just giving up until this mayhem is over.
It's just a shame that due to activations, people with technical issues can't get help. Cleary something wrong with Telus' support model.
An here I thought I was moving over to a better carrier.
Like $14 in overtime minutes- on a 350 minute plan, in just 3 days of usage - when the new iPhone tells me I've used 6 minutes!
Just a note that minutes are pro-rated, so if the period from your start date to your first full month is (say) 3 days, you would only have 35 minutes before you start to consume overage minutes. Also, minutes are rounded up, so a call of a few seconds may register on your phone as only those few seconds, but on your bill as a full minute. You can confirm the calls registered against your account on the PDF invoice, available in 'My Account' to see if they match the calls you made and received, as there appears a considerable difference between what you see in your phone's record, vs what you see on your bill.
Toll-free numbers are still billed airtime. The toll only applies to the long distance charges, which more often makes a difference for landlines, or those folks who purchase a cellular plan with only local calling minutes. Calling *611 does not consume minutes, but the 1-866 number would.
Given the circumstances you have explained, Telus may consider a request to reverse the calls made to assess account problems.
Since I, and the other participants here, are not Telus employees, and do not speak for Telus, MAY is the proper term to use.
My sister's iPhone took longer than anticipated to become active on the Telus network as well.
First, did you get the text message from Telus informing you that the port was completed?
Also, make sure the new carrier settings have been downloaded to your iPhone. If you have a computer handy with iTunes installed try plugging the phone in using the USB-to-Lightning cable and syncing the phone. You may get a message about carrier settings that need to be updated.
Maybe that will solve your problem.