Hello, I am really confused and frustrated to why TELUS decided to write off my plan when we made arrangements on March 13th to pay everything off and I paid everything that they told me to pay, I had talked to 2 TELUS employees and they both said the same thing. When the payment comes my service will be back on but it's already been a week and I called and had just found out TELUS has decided to write off my plan. I am really frustrated because my contact from TELUS said that I only had to pay this certain amount which I did the same day and just wait 3-5 business days and I also reported the payment. Can anyone help me? I have been sent to a collection agency even after having arrangements with TELUS.
If your account was secured with a reported payment (when you tell them you made a payment and you're just waiting for it to post to the account) then it should not have been written off to collections. You need to speak to the payment services department. You may have been speaking to client care or the collections agency directly. Telus payment services for mobility can be reached at 1 800 777 1888. They're open 8am-8pm Monday-Friday PST and weekends 9am-5pm PST.
Then, the collections agency should be able to remove all instances of the issue on their records, as the debt has been repaid.
Have you another question? I am not certain what you mean by: "I called the collections agency and they said that it seemed that I made the payment in my end but it still ended up with them."
Does this mean that Telus has received your payment in timely fashion, but the Collections Agency has your account on file, or does it mean the Collections Agency has received your payment?
This Neighbourhood is inhabited by customers, just like you. We have no insight to Telus business plans, and no connection to the internal workings of Telus. We volunteer to share knowledge about Telus products and services which we have gained by experience or surmise. You will need to connect with Telus staff more directly through a phone call, chat, Facebook or Twitter, as described in the Contact Us section at the bottom of the page. @Mobility_Princess has suggested the best way, but you can call 1 800 777 1888 and speak to accounts as described in her post on Wednesday.