We have been Telus customers since before Telus was called Telus. What's noteworthy is that when our service was still called AGT, customer service actually meant something. A concern was dealt with expeditiously and professionally. In the world of Telus, there is no loyalty to customers, and oddly enough the actually have a 'customer loyalty department'. They got the name wrong on that one!! This is not the first time Telus dropped the ball with us. When it happened before, we were without landline, internet, or TV for 4 weeks, and all this with a properly scheduled and arranged move notification! We knew then what kind of callus indifference we were dealing with, and we vowed to stay clear of Telus. But then the Telus marketing calls start again, offering the best programming, the best internet, the best long distance plans, oh and of course the throw in incentives which make it hard to say no. Well, we bought it, hook line and sinker, and now we are wishing we hadn't been so gullible..again! Here we are again, exactly the same scenario with a properly scheduled move, all the pieces in place, except for one thing, no service...again!! A full 2 weeks in, and we have nothing! What's even worse this time around, we are forced to deal with people who are full of 'we're so sorry', but can't do anything to help resolve the issue, finally to an absolute imbecile by the name of Ziad, who is obviously not any kind of manager but claims to be. We were astounded to learn through 'customer loyalty that he is actually an escalation manager! He has made bold faced lies to us, and I'm sure your recorded comversations will confirm that! He has even went so far as to say he has been dealing today with another incensed customer today who says Telus has lost $1500 from his account!! And that is why he has neglected to call us back as he had promised! Does that sound professional to anyone?? We want this sad and consuming experience to be over, but we're now told that Telus won't take back the giveaway tv because the seal of the box it came in has been opened. We don't want it, we didn't ask for it, and we certainly haven't got the service that was supposed to come with it!!
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.