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Thks 'mpa' for bring the 'Valued-costumer subject" to the forum. I've been 9Yrs as a Telus costumer, but I'm looking for another network. As I mentioned in other post I lost my phone, tired to sign up in the abligatory plan I saw the opportunity to buy my own phone N' connected in a cheaper plan to lower my bill.
Telus have a plan called (Bring Ur own device-BYOD) They said no contract, no restrictions to connect it. So I choose this plan with $35-Voice+$15 fro 500Mb of data. plan includes, unlimited text+msges, call display+VM3, etc. I changed my Ph# for $15:00+$15:00 for change plan. Ok clock start to click, got the first bill on mar/14/14-with $106.00 dollars. They were chargingMe double- changePh#, $35.00 extra data- charges, $0.50 ctvs for a text msge sent to Us(False) Voice plan was $35- attached another charge, for same voice plan of $ 24.50.
I inmediatly got the phone N' call them. An agent, with punjaby accent responds. Explained the situation, about the false negative charges, afortunately the guy behave cool, made the checks & find out the double charges. Brought the bill from $106.00 to $83:98 - A diffrence of $22.02 . How they can make these mistakes or are done to ripUoff. who knows. At the moment I'm undecided if go or stay or wait..Till Horizon make its appearance, with cheaper rates. Huhuu hahaa! Bye "v9"
I know this isn't going to end well, but what the *beep* does his accent have to do with a billing mistake @v9.
TELUS does not have employees for their Mobility call centres in Punjab, Mumbai or anywhere else in India. Manila, sure. Guatemala, definitely. If you were insinuating that that you couldn't understand him because of his accent or that he didn't understand you, i'm inclined to believe that you were the issue.
Comments like that are inflammatory and counterproductive. Get it together.
Let's concetrate our answers in the subject "Not valued as a customer" @ Dark_Night: When I mentioned who respond my call in Telus, about my inquiry, had a punjaby accent, didn't imply the Call center is located in India or somewhere else.
So not jump to wrong conclusions, your last sentence is inapropriated. The advisable to do is re-read the "Telus Neightbourhood basics" about how to behave in this forum to keep up a smooth harmony. < ReadMe soon> "v9"