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I posted about my experience in another thread. Long story short, Telus offered me no "loyalty" at all to induce me to stay.
After having an iPhone with Telus for a few years along with all my family members. I cancelled my phone with them this morning.
I was asked to pay more for the same service in order to upgrade my daughters phone. As a result I cancelled my number and gave her my phone to use on her old contract.
Telus is now out at least $55 a month for the forseeable future and I can happily live without the extra money going out of pocket for the same service. Now I understand why the government is running those commercials about cell phone companies in Canada.
Yep. If TELUS cannot offer me a contract close to my current 35.00 monthly when I update next May, I too will cancel my mobility account. There is no way I will pay more than double to upgrade to an iPhone 4s
So let's do some math here:
$260 total bill / 4 phones = $65/phone for unlimited nationwide calling & texting + 1.5GB of data each
2 iPhones w/ 1GB = $85 x 2 = $170
2 non-iPhones w/ 1GB = $55 x 2 = $110
Total = $280/month
To get the same features:
2 iPhones w/ 1GB = $85 x 2 = $170
2 non-iPhones w/ 2GB = $65 x 2 = $130
Total = $300 for 6GB data + unlimited nationwide talk & text
That's including all of the promotions now on and everything. To recap: you're getting an extra 500MB per phone & all the same other features at Telus for $20 less per month. Why are you switching? Where are you getting it $40-60 cheaper per month? Wind?
By my reading of Rogers' offer (which is the one he mentioned), you could have 1 new Smartphone at $55/month, add 3 of your own phones at $35/month each, total of $105, then add 6 gigs of data (their current offer is 3 gigs plus 3 more for $50/month, totaling $210/month. PLUS there seems to be some 50% off for each additional line for 3 months deal right now that might apply. But the $210 IS 40-60 a month cheaper than the customer was offered at Telus, and it seems to me that Telus might want to match other offers for their good customers. I have cable and internet from Rogers, and when Bell made me a verifiable offer this summer, Rogers immediately matched it, though it was about half what I was paying them at the time. Why can't Telus do the same?
I agree with you, Papa63. They should be reaching out to their current customers to be sure that they stay. I didn't even call their loyalty department before buying my own new iPhone a couple of months ago and jumping ship to Fido, where I get twice the minutes and four times the data that I got from Telus for the same price. I felt the same way you do - I've been a good customer since returning to Canada from Europe 14 months ago - let them work to keep me, rather than the other way around. My take is that they ONLY want customers who buy expensive new phones on contract every 2 years - all others can leave and they really don't care.
Hi, just to clarify... the 4-phones that I was quoting are actually 3-of my own, which are already bought and paid for. There's only one new phone, a iPhone 5C 16g, that I was looking for Telus to include which comes with a 2-year contract requirement plus a minimum $75/month data plan (1g) requirement. They're also looking for up-front money of $79 for the 16g 5C with the package. Check the Telus web page, anybody off the street can get that.
I'm better off going to the Apple store and buying the phone for $599 considering that the same phone will cost me over $600 via the Telus loyality package.
I'm just comapring apples to apples and dollars to dollars. Telus has made me ZERO offers for my decades of loyalty.
Does Apple give discounts to customers who have previously bought iPhones to reward their loyalty? Does your grocery store? Does your car lease get cheaper if you don't miss a payment?
"They're also looking for up-front money of $79 for the 16g 5C with the package"
The nerve, charging you anything at all for a new smartphone that's worth $700, who do they think they are? A business?