Not valued as a customer.

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Canmore
Resident

Same experience.  Telus has terrible customer service.  Sure, the representatives are nice enough, but the company wants to take you for as much as they can.  No flexibility at all, and no real loyalty program for their long time customers.  Example in point, I had some issues with my bill so I called up, they told me I had to cancel my existing plan, and start a new plan that costs more and gives me less.  Thank telus, I really appreicate that.  I pay more, get less, and this was less than one year into my current contract.  Also the actual service has been terrible the last few years.  Numerous days of dropped calls and irregular cell phone reception.  I regret not going with another carrier, and one more issue and I am done!  I will gladly pay any penalty not to have to deal with this anti customer attitude they have.  No wonder I do not have a telus home phone or telus TV.  If mobility is this bad, why would I bother with any other products.  My advise to anyone else is not to go with telus. 

wally_west
Ambassador

I'm happy with Telus since day 1 and i understand that they can't keep everyone happy. Customers do not have loyalty anymore so why should the provider have any?

v9
Rockstar

Thks 'mpa' for bring the 'Valued-costumer subject" to the forum. I've been 9Yrs as a Telus costumer, but I'm looking for another network. As I mentioned in other post I lost my phone, tired to sign up in the abligatory plan I saw the opportunity to buy my own phone N' connected in a cheaper plan to lower my bill.

 

Telus have a plan called (Bring Ur own device-BYOD) They said no contract, no restrictions to connect it. So I choose this plan with $35-Voice+$15 fro 500Mb of data. plan includes, unlimited text+msges, call display+VM3, etc. I changed my Ph# for $15:00+$15:00 for change plan. Ok clock start to click, got the first bill on mar/14/14-with $106.00 dollars. They were chargingMe double- changePh#, $35.00 extra data- charges, $0.50 ctvs for a text msge sent to Us(False) Voice plan was $35- attached another charge, for same voice plan of $ 24.50.

 

I inmediatly got the phone N' call them. An agent, with punjaby accent responds. Explained the situation, about the false negative charges, afortunately the guy behave cool, made the checks & find out the double charges. Brought the bill from $106.00 to $83:98 - A diffrence of $22.02 . How they can make these mistakes or are done to ripUoff. who knows. At the moment I'm undecided if go or stay or wait..Till Horizon make its appearance, with cheaper rates. Huhuu hahaa!  Bye "v9"

@v9-12 yrs.Telus mobile user & Ex-BC Tel cable installer.
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Dark_Knight
Rockstar

I know this isn't going to end well, but what the *beep* does his accent have to do with a billing mistake @v9. 

 

TELUS does not have employees for their Mobility call centres in Punjab, Mumbai or anywhere else in India. Manila, sure. Guatemala, definitely. If you were insinuating that that you couldn't understand him because of his accent or that he didn't understand you, i'm inclined to believe that you were the issue.

 

Comments like that are inflammatory and counterproductive. Get it together. 

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v9
Rockstar

Let's concetrate our answers in the subject  "Not valued as a customer" @ Dark_Night: When I mentioned who respond my call in Telus, about my inquiry, had a punjaby accent, didn't imply the Call center is located in India or somewhere else.

 

So not jump to wrong conclusions, your last sentence is inapropriated. The advisable to do is re-read the "Telus Neightbourhood basics" about how to behave in this forum to keep up a smooth harmony.  < ReadMe soon>  "v9"

@v9-12 yrs.Telus mobile user & Ex-BC Tel cable installer.
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river
Coach

loyality means nothing at telus anymore  im not certain what happened   but all of a sudden

they just do not care anymore  i look elsewhere as they are now like the rest nothing persoal anymore