Not valued as a customer.

Reply

This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.

Most Helpful
HowLoyalisThat
Neighbour

Hi, just to clarify... the 4-phones that I was quoting are actually 3-of my own, which are already bought and paid for.  There's only one new phone, a iPhone 5C 16g, that I was looking for Telus to include which comes with a 2-year contract requirement plus a minimum $75/month data plan (1g) requirement.  They're also looking for up-front money of $79 for the 16g 5C with the package.  Check the Telus web page, anybody off the street can get that.

 

I'm better off going to the Apple store and buying the phone for $599 considering that the same phone will cost me over $600 via the Telus loyality package.

 

I'm just comapring apples to apples and dollars to dollars.  Telus has made me ZERO offers for my decades of loyalty.

 

 

Most Helpful
tsizzle
Ambassador

Does Apple give discounts to customers who have previously bought iPhones to reward their loyalty? Does your grocery store? Does your car lease get cheaper if you don't miss a payment?

 

"They're also looking for up-front money of $79 for the 16g 5C with the package"

 

The nerve, charging you anything at all for a new smartphone that's worth $700, who do they think they are? A business?

Most Helpful
dobes
Coach

I don't understand why you seem angry about people looking for the least expensive way to have the phone service they want - and coming to the conclusion that Telus isn't competitive in the market. As to your point -- of course my grocery store rewards my loyalty, in the form of a points card. I can hardly wait to pick up my free tenderloin for Christmas dinner! :-)  And if you think Apple doesn't reward loyalty, then you haven't had enough Apple products. In 2006, I bought a first edition white macbook. In 2010, when it was one year out of warranty, the case cracked. Apple replaced it for free while I waited. The next year, the fan went, and, again, Apple replaced a five-year-old computer's fan for free, while I waited. In each case, the "genius" looked up my record, saw that I had been buying Apple products for a long time, and treated me accordingly.

 

It's good business to retain customers even while trying to attract new ones. And it's good business to offer deals comparable to competitors'. This thread only complains that Telus does neither.  

tsizzle
Ambassador

What deal do Telus not have? You haven't mentioned one yet that they don't offer.

Most Helpful
papa63
Connector
Don't even waste your time talking to a flunkie. Demand to talk to a superviser and see if they wanna wheel and deal
Most Helpful
papa63
Connector
Just your normal response dobes from Telus Again don't care take it or leave it mentality
HowLoyalisThat
Neighbour
Tsizzle has suggested that the iPhone 5c 16g is a $700 phone. Which it's not. He/she also suggests that the $79 price for the phone is a good deal. I'm suggesting that anyone off the street can get the $79 deal from a variety of providers not just Telus. I simply want something more for my decades of loyalty. Why does he/she have difficulty with that? Maybe he/she is actually a forum moderator?
papa63
Connector
That's all they have to respond to you. Big joke worth a laugh anyway.
Highlighted
papa63
Connector
 
someone_9e9
Ambassador
Went to koodo saving money and getting more data too good service right now no more contracts or whatever for me i got 10% off
someone_9e9
Ambassador
Got rid of telus mobility they are horrible expensive ..were paying exzactly what we did back in 2007 except diff features etc ...goodbye telus and there is no such thing as nice people there
papa63
Connector
That's fine that you got a good deal with koodo. You do know Telus owns Koodo. Doesn't make sense Telus is high and koodo is lower. Either way they get ya.
papa63
Connector
Exactly that's the problem everything is ridiculously expensive and just gets worse. Getting unaffordable to own a phone . So we just go to the company that gouges us the least
hellochuman
Advisor

If you have a cheaper plan less than $45 (mine is $43.35 after the 10% discount and taxes), I've calculated that you would save several hundreds of dollars, depending on what phone you have.  I created an excel spreadsheet with a list of phones under different scenarios.  If anyone needs that let me know.  All you would need to enter is the current price of the subsidized phone and your current plan.  Using the minimum plan, seems to be $75 now, there is a significant savings.

hellochuman
Advisor

Should have mentioned that compared to buying the phone outright.

Rich_ng
Resident
Been with them for well over a decade since Clearnet launched. House always wins. Telus reps blame regulations for not being able to offer subsidized iphone 5s at 3 year terms. Only 2 years at min $70 with new plan commitment. No exception.

Early upgrade fee was $15 x months left in contract, but now under a 2 year term, premium phone plans need a minimum $70 plan. So for that one year contract deduction, Telus still wins. Essentially, they want an extra $20 a month from my current plan for less features and benefits.

Funny enough, my plan was even cheaper before for similarly the same but they had no option to add iPhone visual voice mail to the plan as it was not an iPhone plan (or so they say), so I had to switch to a more modern plan.

I've been month-to-month since October. Waiting for some changes or a competitor with a better plan as Telus no longer cares about retention. Seems many others have the same issues over at Redflags. 435 pages worth to be exact: http://forums.redflagdeals.com/merged-telus-retention-plan-617794

germocide
Resident

My Telus contract was about to expire so I went to see about renewing and getting a new phone. What I discovered was that I needed to be on a minimum of $70 plan to get the phone that I wanted. Telus would not budge with the new 2 year plan prices. That adds up to over $500 more than what I was currently paying over two years. Anyway I decided to shop around and found a way to get the phone I wanted with Rogers on a 3 year plan at $50/month. I then ported my phone number over 2 days after my renewal date and Telus said they had to charge me for an entire month since I missed the billing cycle date. I sure found out where I stood as a customer...

Community Power User
Community Power User
germocide, you found a wireless supplier prepared to offer a 3 year contract in the past 6 months? Astounding, as they all have been offering terms to meet the CRTC June 2016 requirements.
NFtoBC
If you find a post useful, please give the author a "Like"
Dark_Knight
Rockstar

@wally_west @NFtoBC I wish there was an 'anti-kudos' button to take away points from people who misrepresent their 'billing issue' or the fact they 'needed' a new phone. Who's with me?! 

iPhone power user
Community Power User
Community Power User

@Dark_Knight Naw, just be more giving to those who do the right thing!

NFtoBC
If you find a post useful, please give the author a "Like"