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No service

Just Moved In
Hi there

So I woke up in the middle of the night and my phone had no service. This is in my house in the middle of the city on the first floor where I have always had service.

I recently lost my phone and Telus suspended the service but I when I found it we called Telus again and my phone started working again. It's now two days later and it just stopped. I checked everything, like checking the network settings, making sure data is enabled, and restarted the phone. All I can find is under settings>about>network it says phone not allowed.
I obviously don't have a phone to call Telus, everyone In my house is gone for the weekend.

Like wth? Can someone please tell me how to fix this?

Community Power User
Community Power User

You can try the chat function on the Contact Us page once the customer service office opens for the day. 


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