No Service/Telus is unavailable

[Trinity_Kootenay]

I live in Grande Cache, but I am in Edmonton right now trying to add credit/minutes to my phone. I recently bought a 25$ card at 711 and have been trying to add it to my account through the phone. I have called #123 but 'Not registered on network' keeps popping up and won't let me call. I went to settings and tried to fix it but the 'service' is unavailable. How can this be?

[NFtoBC · Accepted solution]

When did you last use the phone? The error suggests the account has expired from lack of use, or the SIM card has 'died'. 

Here are the instructions for top-ups. They state a number of options:

• Log in to your account, if you have set up My Account for your account.
• Our Automated Interactive Voice Response (IVR) service. Call #123 from your TELUS Prepaid device or 1-877-277-7745 from another phone
  Note: A $2 per transaction service fee applies to customers who top-up, or purchase a 30-day rate plan or add-on by using *611 or 1-866-558-2273
• My Account app on your TELUS Smartphone. You are not charged data fees for using it