I recently called to look for a loyalty offer from Telus. There may have been a communication barrier with the agent or potentially a lack there of. I have 3 lines on a business account and have been with Telus for a number of years. I have paid close to 5 k for the services per year. I was presented an offer in writing but as the store sales noted it was unclear. So after spending more than an hour on the phone and in a store the "loyalty offer" is simply the regular offer. I am very disappointed in Telus and not sure if I can support them without same consideration.
I've never been offered a loyalty perk, not for 30+ years on landline or all my long years on mobility, without ever missing a payment on either. I don't expect any special treatment for choosing to remain with Telus. I've stayed because the service is excellent, the greatest perk ever for me. Mobile users of services that shall remain nameless lose service all over my concrete building, while I've never lost service here or anywhere else, not a single drop. No special treatment, not even free service, would make me stay with one of those other providers.