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I switched from Rogers to Telus and after being ported I received an email from Telus that the newly created account is due for cancellation on the month end. This is weird as it has been created just in that moment and now being cancelled. I have no phone to use for 3 days now. Telus did a check to my credit history and they don't see any problem with it. I also have Home services with Telus and we just decided to switched from Rogers after 10 years since we want to have all our services in one provider. It seems that I did a wrong move.
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There is little this group of volunteers can do for you. Best to connect with Telus directly to address this. You can use the chat feature from your computer at the 'Contact Us' link at the bottom of the page, if you don't have phone service.
None of this sounds correct. There's only a couple reasons your brand new account will be cancelled immediately after being ported from Rogers.
1.) If there is a fraud hit. At which time when you call in the team members will tell you the reason is for fraud you need to provide 2 pieces of photo id faxed to the fraud department at 1-866-956-4844 or 416-279-8280. It then takes 3-5 business days for them to process the documents you have faxed in. You can have a store complete the process but, they almost never do it correctly. Now the fraud hit doesn't always means you've done something or are a sketchy person. A lot of people put a note on their credit file if they have lost their wallet or had issues before and forget to ever have this removed. Sometimes you need to call a specific landline or alternative number for that person and if they have moved or no longer have that number then the account would have to be cancelled. However, anyone at Telus should be able to tell you what's going on if you can authenticate the account.
2.) The other reason is if you were not the account holder of the number that you ported. Which is a civil matter that comes up from time to time. Particularly during divorces. Husband is the account owner and the wife ports her number to another provider. He finds out and demands to have his number ported back. Being the account holder on Rogers he can do this. If there's no other contact number for the original person who created the Telus account we would have no way to tell them what's happening. This shouldn't result in a cancelled account though with no one willing to talk to you. That usually means it's been flagged for fraud.
3.)There is another option which is that the person who created the account was assessed the credit limit program. Meaning they can't owe more than $200 or $250. Being it's less than 30 days old, that person would have to rack up a lot of long distance charges, data charges or other unbilled charges triggering them to go over the cap. If this happened then the might immediately be flagged for fraud since it's a brand new account. However, all this should be noted. Because it's flagged though, we can't discuss the account. Only tell the person to go to store or wait until fraud has gotten a hold of them who will give them a credit quiz to determine if this is really that individual.
The fraud hit would usually be coming from your credit report / history.
When I first ported my number from Rogers to Telus, a credit check was done on me as part of the process. To my knowledge I believe it's common for all carriers when you aren't going on pre-paid service. As for what information the stores see and when, that I can't say since I'm not a Telus employee. I know where I work, for a financial company, even a soft hit on someone's credit will still bring a fraud / identity theft warning very quick and we have to go much more in depth with the customer to verify everything is good. Have you checked your credit information recently?