This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.
Solved! Go to Solution.
@Zaykius21 Contact Telus and explain the situation. You will want to talk to someone in Billing/Customer Service. Make sure you have all your ducks in a row with account number, date, transaction number etc of the payment in question.
Check with Telus first to see if the incorrect account number is a real account. If it is then the payment will just be sitting there and they can transfer it to another Telus account for you. Which takes 3-5 business days. Then they can mail out the remaining credit balance which takes 4-6 weeks. So you're looking at 5-7 weeks. Banks can pull back the money but, usually they quote 90 days. I don't know if if actually takes that long. #227 to call Telus payment services.