Made a huge mistake


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Hello! So about 2 weeks ago I made a payment through the phone with my bank card, I just found out that I had ended up messing up my account # and I put about an 800$ payment into a different account. Is there anyway I can call Telus and this can be fixed or did I just end up being out 800$? I'm pretty upset with myself and I really hope there is something that can be done, thanks in advance
Most Helpful
Community Power User
Community Power User

@Zaykius21  Contact Telus and explain the situation. You will want to talk to someone in Billing/Customer Service. Make sure you have all your ducks in a row with account number,  date, transaction number etc of the payment in question.

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Community Power User
Community Power User

Also helpful if you can recall the incorrect account number, to speed things.


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The quickest way would be to contact your bank/credit card company to pull back the payment

TELUS Employee
TELUS Employee

Check with Telus first to see if the incorrect account number is a real account. If it is then the payment will just be sitting there and they can transfer it to another Telus account for you. Which takes 3-5  business days. Then they can mail out the remaining credit balance which takes 4-6 weeks. So you're looking at 5-7 weeks. Banks can pull back the money but, usually they quote 90 days. I don't know if if actually takes that long. #227 to call Telus payment services. 

Mobility Client Care Rep